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Delivery Policy

Shipping Policy


  • Out of stock items will be ordered, usually 7-14 days, please be patient.
  • Delays such as flight logistics may affect the arrival time of the goods. If this happens, we will notify the guests, please pay attention.​



1. Pick up in store

  • Causeway Bay : Shop No.704, 7/F, Hysan Place, Causeway Bay
  • Tsim Sha Tsui : Shop No.237, 2/F, Mira Place 1, Tsim Sha Tsui
  • Sha Tin: Shop No.A221A, 2/F, New Town Plaza Phase 3, Sha Tin (near Muji)


2. Shipping

Alfred Express

  • Alfred Express in Hong Kong
  • Every order over $400, includes Alfred smart locker (Alfred smart locker only / self-pickup point)
  • If the customer chooses the Alfred smart locker or a pickup point other than the pick-up point, or the order is less than $400, a shipping fee of $35 per order will be charged, with a weight limit of 5kg
  • Buyers need to bear the risk of mailing. If surface mail or express delivery is required, the freight/mailing risk shall be borne by the customer. If there is any deterioration, damage or loss during the mailing process, the company will not make any compensation.
  • If you want to ensure that the goods are of the best quality, our store recommends customers to pick up the goods in person.
  • In order to ensure the quality of the goods, please go to the store to pick up or arrange for SF to deliver the goods within one month after arrival.
  • The order will be void, no refund or exchange, please pay attention.



SF Express 

  • Shipped by SF Express in Hong Kong (the shipping fee will be paid by the customer), free shipping for orders over $400
  • If the customer chooses SF Express, or the order is less than $400, the shipping fee of $35 per order will be charged, and the weight limit is 5kg
  • Payment before 5 o'clock will be sent out on the same day as possible (except for out-of-stock products).
  • Postage paid by customer, self-pickup at SF station/business address/residential address
  • Buyers need to bear the risk of mailing. If ordinary mail or express delivery is required, the postage/mailing risk shall be borne by the customer. If there is any deterioration, damage or loss during the mailing process, the company will not make any compensation.
  • If you want to ensure that the goods are of the best quality, our store recommends customers to pick up the goods in person.
  • In order to ensure the quality of the goods, please go to the store to pick up or arrange for SF to deliver the goods within one month after arrival.
  • The order will be void, no refund or exchange, please pay attention.