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Return Policy

Shipping Policy


Out of stock items will be ordered, usually 7-14 days, please be patient.

Delays such as flight logistics may affect the arrival time of the goods. If this happens, we will notify the guests, please pay attention.​



1. Pick up in store

Causeway Bay Store: Shop 704, 7/F, Hysan Place, Causeway Bay

Tsim Sha Tsui Market: Shop G10, Floor G, Phase 1, Miramar Shopping Centre

Shatin Store: 609C, 6/F, Shatin New Town Plaza Phase 1 (outside Broadway Electric)

Sham Shui Po outlet: Shop 718, 7/F, West Kowloon Centre


2. Shipping

Alfred Express

Alfred Express in Hong Kong

Shipping fee is paid by customer or each order over $800, including Alfred free shipping once (only for Alfred smart locker/pick-up point)


Buyers need to bear the risk of mailing. If surface mail or express delivery is required, the freight/mailing risk shall be borne by the customer. If there is any deterioration, damage or loss during the mailing process, the company will not make any compensation.


If you want to ensure that the goods are of the best quality, our store recommends customers to pick up the goods in person.


In order to ensure the quality of the goods, please go to the store to pick up or arrange for SF to deliver the goods within one month after arrival.

The order will be void, no refund or exchange, please pay attention.



SF Express 

SF Express in Hong Kong (the shipping fee will be paid by the customer), free shipping for orders over $800, only for Alfred smart lockers, SF Express will pay on delivery, if the free shipping requirement is not met, the shipping fee will be charged by SF Express!


Payment before 5 o'clock will be sent out on the same day as possible (except for out-of-stock products).


Postage paid by customer, self-pickup at SF station/business address/residential address


Buyers need to bear the risk of mailing. If ordinary mail or express delivery is required, the postage/mailing risk shall be borne by the customer. If there is any deterioration, damage or loss during the mailing process, the company will not make any compensation.


If you want to ensure that the goods are of the best quality, our store recommends customers to pick up the goods in person.


In order to ensure the quality of the goods, please go to the store to pick up or arrange for SF to deliver the goods within one month after arrival.

The order will be void, no refund or exchange, please pay attention.



Return & Exchange Policy


All items cannot be cancelled after the order has been received, nor can they be returned or exchanged without any reason. Please consider carefully before ordering, thank you for your support, and please understand.

Please pick up the goods at the store within three months after notifying the customer to pick up the goods, otherwise the order will be regarded as abandoned without prior notice.


Refund Arrangement


No cash refund service


No refunds will be provided for delays due to the supplier's shipping/delivery date.


If the ordered goods are out of stock or other problems, resulting in the final unsuccessful order, the customer can choose to wait for the next batch of goods / fully refund the purchase amount in the store.



Return Arrangement


If the customer finds that there is a problem after receiving the goods, the customer can exchange the goods within 3 days after receiving the goods. Returns will not be accepted for any reason after 3 days.


Step:


Notify us Facebook Messenger / Whatsapp 67289328 / Instagram DM


Securely seal the goods together with all packaging (if cartons and accessories)


Choose to go to the store in person to return the goods or use SF Express to send the goods to the store




Items available for return


1) The item received does not match the item ordered or the item received is damaged


Returns are not accepted


2) There is no box, and the contents of the goods are missing (all accessories and packaging must be the same as when they are returned)


3) Personal reasons of the guest, such as buying the wrong product and personal inapplicability, etc.


4) Damaged goods after use by customers


5) Items older than 7 days or more after receipt


6) The goods are damaged due to any damage during shipping



Shipping and time for return


1) The goods are damaged and inconsistent: You must take photos of the goods and notify our customer service. After we confirm, you can send the goods by SF Express or go to the store for exchange. If we send the product before our confirmation, we have the right not to accept it and return the product to the customer.


All terms of replacement goods Hair King reserves the right to make changes without prior notice to you, and reserves the right to refuse to replace the goods. If there is any dispute, Hair King reserves the right of final decision.


​ALL RIGHTS RESERVED BY HAIR KING.